FAQ
Here are some answers to Frequently Asked Questions.
How do you handle emergency situations that require immediate attention, such as flooding?
Our 24-hour Emergency Response Line is here to handle urgent issues like flooding or electrical problems. With our dedicated team available day and night, we ensure quick action in any emergency. As a busy landlord, you can stay focused on your priorities while we expertly manage your rental property emergencies.
What tenant screening process do you employ to ensure leasing to qualified tenants?
We carefully screen every tenant before they move in, reviewing their credit, background, employment, income, and rental history. With our expertise in identifying potential red flags, you can avoid the hassle of dealing with problem tenants. Our comprehensive screening process guarantees that your property is leased to reliable and qualified tenants.
Do you charge any hidden fees for repairs or services, or mark up the cost of repairs?
We believe in complete transparency—there are no hidden fees with us. Unlike other management companies, we don’t take a percentage of maintenance bills or accept kickbacks from the vendors we work with. Every vendor receipt is uploaded to your online owner account, allowing you to see the exact cost of each repair. To reinforce our commitment, our broker has signed an affidavit confirming that Stonemark Property Management does not impose hidden fees, upcharges, or receive kickbacks from vendors.
How do you ensure transparency in financial transactions and expenses?
To maintain transparency, we upload all vendor receipts directly to your online owner account, giving you a clear and detailed view of every expense related to your rental property.
Will I have to deal with tenants directly on maintenance issues?
Absolutely not. Our role is to handle those responsibilities for you. However, we will keep you informed and communicate with you regarding tenant and maintenance issues as necessary.
Do you create move-in/move-out reports with photos of the property?
Yes, we provide comprehensive move-in and move-out reports, complete with detailed photos of your property. These reports ensure tenants are held accountable for any damages that occur during their tenancy.
What exactly is property management?
Property management is a service designed for real estate owners who want to entrust the daily management of their property to a professional third party, such as Stonemark Property Management of Ocala.
This service encompasses various responsibilities aimed at maximizing income from the property. These include securing reliable, rent-paying tenants, ensuring the property is properly maintained to preserve or enhance its investment value, and offering 24/7 online access to property management accounts for convenience and transparency.
Why should I use a property manager?
If you want to experience the advantages of owning real estate without the hassles of hands-on management, property management could be the perfect solution for you. While there is a cost for our services, many of our clients agree that the relief from handling property upkeep, finding tenants, and collecting rent is well worth it for the convenience and peace of mind it provides.
What types of properties can Stonemark Property Management handle?
- Single family homes
- Multi-family dwellings